Desktop Support Engineer Job at Ampcus, Phoenix, AZ

  • Ampcus
  • Phoenix, AZ

Job Description

Job-ID32291346Reference26-07222Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.Job Title: Desktop Support EngineerLocation(s): Phoenix, AZ Job Summary: Provide first-level technical support for end users by troubleshooting and resolving hardware, software, and voice/data communication issues. Escalate complex incidents when necessary, document support activities clearly in ticketing systems, and ensure timely follow-up through resolution.Key Responsibilities:Provide first-level technical support to end users.Troubleshoot hardware, software, and communication system issues.Escalate unresolved or complex issues appropriately.Create clear, concise, and informative support tickets.Track, update, and follow up on incidents until resolution.Deliver strong customer service in a fast-paced support environment.Manage multiple priorities and work effectively under pressure.Support flexible scheduling needs when required.Required Skills:Experience with ticketing systems.Windows support experience.Deskside support experience.End-user device support knowledge.Strong computer hardware and software troubleshooting skills.Technical documentation experience.Excellent verbal and written communication skills.Strong customer service and multitasking abilities.Preferred Background:Prior help desk, call center, or technical customer support experience.Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

Job Tags

Flexible hours

Similar Jobs

Jimmy John

Crew Member Job at Jimmy John

 ...15 per hour PLUS tips (Tips usually add between $3-$4 an hour to base wage). Total Compensation about $16-$19 per hour. Perfect for teens (we hire 16, and 17 years and older) and college students. No experience required. Pay: Base pay $13-15/hour Supplemental... 

Coalition Technologies

Freelance Copywriter Job at Coalition Technologies

 ...CT Marketing Agency is seeking skilled Freelance Copywriters to write high-quality, SEO-driven content for eCommerce and lead generation websites. This is a freelance, project-based writing role. The ideal candidate has excellent English writing skills, strong research... 

The Blue Collar Recruiter

Marine Mechanic Diesel Specialist Job at The Blue Collar Recruiter

 ...Job Description Job Description Job Title: Marine Diesel Mechanic Yacht Repair Location: Stuart, FL Compensation: $30.00 to $45.00 per hour (Based on experience and certifications) Job Type: Full-time Job Description: A premier luxury yacht service... 

Promotive

European Automotive Technician | $120K-$150K | Relocation Paid - 2035 Job at Promotive

 ...Description European Automotive Technician | $120K$150K | Relocation Assistance Techway Automotive Location: Enterprise & Dothan...  ...contribution ~ Profit sharing ~ Christmas bonus ~ Paid training Why Work Here High-volume workflow. Advanced European... 

AllSTEM Connections

Statistician II Job at AllSTEM Connections

 ...AllSTEM Connections is seeking a Statistician to work hybrid onsite in Rahway, NJ or Upper Gwynedd, PA. This is a 12-month contract position. Possible extension/temp-to-hire. Hourly rate is up to $48.20/hour. M-F, 8AM - 5PM. SUMMARY: The Statistician...